Return Policy
Customs, Duties & International Orders
For international shipments:
- Customs duties, import taxes, and fees may apply depending on your country
- These charges are the responsibility of the customer
FulviZoo / ODYSSEY & WELL LLC is not responsible for:
- Customs fees or tariffs
- Delays caused by customs authorities
- Packages held, inspected, damaged, or rejected by customs
Refused Shipments
If you refuse your order due to customs charges:
- The shipment may be abandoned or destroyed by customs
- No refund will be issued if the package is not returned to us
If the package is returned to us:
- A refund may be issued only if the product is received in resellable condition
- Original shipping costs and return costs will not be refunded
If the package is lost, abandoned, or not returned by customs:
- No refund will be possible
Shipping Costs
Shipping costs are:
- Calculated at checkout based on location and order details
- Displayed before completing your purchase
Returns & Refunds
UAE Customers (Premium Guarantee) 🇦🇪
We offer a 30-day return guarantee for all UAE orders.
- Free returns within the UAE
- Return period: 30 days from delivery
- Items must be returned in good condition with original packaging
International Returns
- Return period: 30 days from delivery
- Return shipping costs are the responsibility of the customer
- Customs fees (if applicable) are non-refundable
Return Conditions
To be eligible for a return:
- The product must be in resellable condition
- Original packaging, labels, and included items must be intact
- Proof of purchase is required
The following are not eligible:
- Used or damaged products (unless defective)
- Promotional or gifted items when returned separately
Refunds
- Refunds are processed within 7–10 working days after receiving the returned product
- Refunds are issued via the original payment method
- Shipping costs are non-refundable (except for UAE free returns cases where applicable)
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 7 days of delivery
- Provide photos of the package and product
Once verified, we will offer:
- Free reshipment, or
- Full refund, depending on the case
Important Notes
- We are not responsible for returns lost in transit without proof of shipment
- Returns must be approved before being sent