Privacy Policy

Responsible for the Processing of Your Data

The data controller is ODYSSEY & WELL LLC – Abu Dhabi, with the following details:

ODYSSEY & WELL LLC
PO BOX 60393
Zahrat Al Ashkhar 2 St, 37
Musaffah, Abu Dhabi 20317
United Arab Emirates

You can contact us by email at HELLO@FULVIZOO.COM, from Monday to Thursday, 09:00 a.m. to 08:00 p.m. (UAE time).

For What Purpose Do We Process Your Data?

At ODYSSEY & WELL LLC, we process your personal data in accordance with applicable data protection regulations, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, Regulation (EU) 2016/679 (GDPR).

Your data may be processed manually and/or automatically for the following purposes:

  • User Account Management
    To manage and develop your registration on our WEB/APP/BLOG, including the creation of user profiles based on browsing behavior (e.g., products viewed, sections visited, preferences) to personalize your experience.
  • Order Processing & Delivery
    To process purchases, manage payments, deliver orders, and provide updates via email and/or SMS.
  • Customer Support
    To respond to inquiries, requests, or communications submitted through our contact channels.
  • Marketing & Communications
    To send offers, promotions, updates, and relevant information via email, SMS, phone, or other channels, subject to your prior consent. These communications may be personalized based on your profile and interaction history.
  • Product Availability Alerts
    To notify you when products become available.
  • Legal Compliance
    To comply with applicable legal, regulatory, and tax obligations.

You may manage or withdraw your communication preferences at any time.

What Kind of Information Do We Collect?

We may collect the following personal data through our platforms:

  • Full name
  • Email address
  • Postal address
  • Telephone number
  • Date of birth
  • Gender
  • Payment details (processed securely via PCI-DSS compliant providers)
  • Bank account details (for refunds when applicable)

We also collect data related to your browsing behavior and interaction with our platform.

All data is provided directly by you, except in cases such as referral programs or when provided by third parties with your consent.

How Long Do We Keep Your Data?

We retain your personal data:

  • For the duration of the contractual or commercial relationship
  • As long as there is a legitimate business interest
  • For the legally required retention periods (tax, accounting, regulatory)

Upon request for deletion, data will be securely erased or anonymized.

Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to fulfill purchases and services
  • Legal obligations – for invoicing, tax, and regulatory compliance
  • Consent – for marketing communications, account registration, and optional services
  • Legitimate interest – to improve services, security, user experience, and customer satisfaction

You may withdraw your consent at any time without affecting contractual obligations.

Data Sharing and Transfers

We do not sell your personal data.

Your data may be shared with trusted service providers strictly for operational purposes, such as:

  • Logistics and delivery companies
  • Payment processors and financial institutions
  • IT, hosting, and cloud service providers
  • Marketing and advertising partners

All partners operate under strict data protection agreements.

Data may also be shared with government authorities or regulators where legally required.

Where international data transfers occur, we ensure appropriate safeguards are in place in accordance with UAE and international standards.

How Do We Protect Your Data?

We implement advanced security measures including:

  • Secure servers and firewalls
  • Access control systems
  • Data encryption (SSL)
  • PCI-DSS compliant payment processing

We take all reasonable technical and organizational measures to ensure the confidentiality, integrity, and security of your data.

Your Rights

You have the following rights regarding your personal data:

  • Right of Access – to know what data we hold about you
  • Right to Rectification – to correct inaccurate or incomplete data
  • Right to Erasure – to request deletion of your data
  • Right to Restriction – to limit how your data is used
  • Right to Portability – to receive your data in a structured format
  • Right to Object – to object to processing, including profiling
  • Right to Withdraw Consent – at any time

To exercise your rights, contact: HELLO@FULVIZOO.COM

You also have the right to file a complaint with the UAE Data Office or relevant supervisory authority.

Identity Verification

To process your request, we may require verification of your identity to ensure data security.